Most businesses pour everything into winning new clients. The ones that thrive have mastered something far more powerful — keeping them. In this artic...
Read MoreHere is a wonderful review of ClientPoint written by Aubrae Wagner, COO of the Enveritas Group, an international marketi...
Read MoreWho is not a fan of psychologically proven goodness? No one I know isn't. (<--Double negative craziness!) Well, I’ve ...
Read MoreBeing a manager (or co-worker, or family member,or any sort of human being, really) who facilitates progress moves you o...
Read MoreIn my mind, feeling love from the customers ranks right up there with feeling love from the employees. But does employee...
Read MoreI love to support businesses who love themselves. While vacationing in San Antonio, today, the ‘L’ word was on my mind t...
Read MoreThanks to Flickr user jurvetson for the photo! Bob shakily raises his hand. Sheila glares at him, sweat glistening on he...
Read MoreIn teaching there’s this philosophy called the Whole Student Approach, which in my book is pretty relevant to the averag...
Read MoreThanks to Flickr user clagnut for the photo! Meetings are when your entire team comes together. In theory they should be...
Read MoreThanks to Flickr user purplemattfish for the photo What if it turned out that the way we traditionally view intelligence...
Read MoreLet’s get straight to it: If you’ve ever clicked on a chatbot hoping for help and instead found yourself stuck in an endless loop of "How can I help y...
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