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AI in Customer Communication: Striking the Balance Between Efficiency and Personalization

Marketing

AI in Customer Communication: Striking the Balance Between Efficiency and Personalization

“Thank you for your message. This is an automated reply. We’ll get back to you shortly.” You’ve probably seen that line hundreds of times - and chance...

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Learn from the top thought leaders in the industry

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ClientPoint Features

Support

You need more than just software, and introducing a new way of doing things is a challenge if you are not properly suppo...

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Business Strategies

Graham: The Motivational Manager

Being a manager (or co-worker, or family member,or any sort of human being, really) who facilitates progress moves you o...

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Business Strategies

Love: Happy Worker, Productive Worker; True or False?

In my mind, feeling love from the customers ranks right up there with feeling love from the employees. But does employee...

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Business Strategies

Love: As You Love Thyself

I love to support businesses who love themselves. While vacationing in San Antonio, today, the ‘L’ word was on my mind t...

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Sales Strategy

Call Me, Maybe? A Sophisticated Approach

Flickr/ Alex Montandon Insidesales.com studied the 100,000 call attempts and 15,000 leads that comprised 3 years of call...

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Marketing

Social Selling: The Counterpoint

martinhoward/Flickr Alright, so Miss. Eloqueen may be a firm supporter of so-called social selling, but let me tell you,...

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Marketing

Social Selling: The Eloqueen

Social Selling (AKA Sales 2.0) is a type of sales that is born in social media and is nurtured through other vehicles, l...

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Marketing

4 Tips for a Better Business Card

Recently I took up the task of scanning business cards for none other than ClientPoint. When we make a contact, they som...

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Proposal Writing

Proposal Science

Imagine a world in which you could research 25,000 business proposals. You could study what worked and what didn’t. Then...

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Why Meg is the Future of B2B Sales: Building Trust, Closing Deals, and Elevating Relationships

AI in Business

Featured Blog

Let’s get straight to it: If you’ve ever clicked on a chatbot hoping for help and instead found yourself stuck in an endless loop of "How can I help y...

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